Effective Motivational Tools in Hotel Industry


Neeraj Kumari

Abstract


Motivation is especially important in the hospitality and tourism industry, where competence and employee satisfaction are key determinants of service quality. The study aims to find out the important factors which motivate the working personnel in the hospitality industry. The primary data has been collected through a structured questionnaire. The questionnaires were filled by 5 Managers and 40 employees of the Oberoi Hotel, New Delhi. Simple random sampling has been used. For the hotel industry in particular, training is a useful tool for an effective development of the human resource. The job in a hotel involves lot of work pressures and the employees need to be able to cope with this. Though the purpose of training in Hotel is to prepare the employees for future assignments but still training empowers him with knowledge and skill, which in turn affects his motivation level. Thus Training although traditional, still retains its position as an important motivational tool.

Keywords


Training, Performance, Rewards.

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About this article

Title

Effective Motivational Tools in Hotel Industry

Keywords

Training, Performance, Rewards.

DOI

10.20448/journal.500.2018.53.91.101

Date

2018-04-23

Additional Links

Manuscript Submission

Journal

Asian Journal of Social Sciences and Management Studies
Vol 5, No 3 (2018) Page: 91-101

Print ISSN

2518-0096

Online ISSN

2313-7401

Statistics

34 Views | 19 Downloads

Citations

0

Authors & Affiliations

Neeraj Kumari
Associate Professor (Management) Faculty of Engineering & Technology, Manav Rachna International Institute of Research and Studies (Deemed to be University), NAAC Accredited `A' Grade University Faridabad
India


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Asian Journal of Social Sciences and Management Studies

Online ISSN: 2313-7401 | Print ISSN: 2518-0096

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