Managing Information Communication Technology and Effectiveness of Electricity Distribution Companies: A Re-Strategizing and Evolving Paradigms
Eromafuru Edward Godbless
Department of Business Administration, Delta State University, Abraka, Nigeria.
OMOYE Ezie Israel
Department of Business Administration and Management, Delta State University, Abraka, Nigeria.
Keywords: Information communication technology, Management, Effectiveness, ICT integration, ICT management policy, Electricity distribution companies.
Preponderance of literature on the effects of information communication technology addressed ICT functionality and usage majorly, leaving a lacuna in strategic alignment and management of ICT systems and processes. The study investigates the impact of Information Communication Technology Management (ICTM) on organizational effectiveness of Electricity Distribution Companies. Hypotheses were formulated to guide the study which relied on the survey research design. The population consisting of 937 was taken from the staff of the major electricity distribution companies in Nigerian namely: Port-Harcourt and Benin Electricity Distribution companies and subsidiaries; a sample of 280 was selected. Questionnaire was structured and administered through online survey. Consistency of instruments was confirmed at Cronbach Alpha value of 0.93 and Confirmatory Factor Analysis used to assess strength of the good fit of variables that predict the variables. Results affirmed significant relationship between ICTM’s constructs of facility availability, integration, polices, and effectiveness of Nigerian Electricity Distribution Companies.