Journal of Education and e-Learning Research

Academia is not the only sector or service that should be focused on and provided to students within higher education institutions. Student affairs services must also be adequately provided to recipients of higher education institution services, namely students. Student affairs services contribute significantly to the overall ranking of higher education institutions. The present study aims to evaluate and obtain information about the quality of student affairs services in higher education institutions in East Java, Indonesia. The present research conducts an evaluation using reference to the Regulation of the Minister of Administrative Reform and Bureaucratic Reform of the Republic of Indonesia Number 14 of 2017 Concerning Guidelines for the Preparation of a Public Satisfaction Survey Unit for Public Service Providers. The method used is a survey method, leveraging a questionnaire with a positivistic paradigm. The results of this research have shown that student services are ranked ‘good’, but an evaluation is required in terms of their implementation, because the services are not yet reaching a status of ‘excellent’. Another finding is that student affairs services are widely known to include scholarships, whereas services of interest include awarding talents, logic or reasoning competence. Moving forward, it is hoped that student affairs services will become more efficient in terms of bureaucracy in order to achieve the effectiveness of all parties involved.